The Founder of the Customer Experience Professionals Ghana Association (CXP), Esther Dokuwaa Ofosuhene, has urged businesses to be intentional and strategic in delivering products and services that genuinely meet customer needs.  She stressed that customer service should go beyond polite gestures and apologies, highlighting the need for organisations to embedContinue Reading

Parliament will reconvene for the Third Meeting of the First Session of the Ninth Parliament of the Fourth Republic on Tuesday, October 21, 2025.    The sitting will commence at 2 pm at Parliament House in Accra, a statement signed by the Speaker, Alban Sumana Kingsford Bagbin, and issued byContinue Reading

The campaign team of Kennedy Ohene Agyapong, one of five presidential aspirants in the New Patriotic Party’s (NPP) flagbearer race, has stated that the choice of the No. 1 slot offers a significant marketing, public relations and visibility advantage. The spokesperson for the Ken Agyapong campaign team, Kwasi Kwarteng, toldContinue Reading

Human nature is selfish. We fight for what we want — when and how we want it. When our needs are not met, we often turn to our lovers for blame. We ignore the lump in our own eyes while criticising the speck in theirs. When something goes wrong, ourContinue Reading